If you are looking for businesses that will treat you with friendly respect and courtesy, OR are a business that wants to showcase its own great customer service skills, these Awards will help you. . Businesses that are genuine about good customer service deserve an advantage over their competition. These Awards highlight that edge.
Customer loyalty, endorsement and referral are extremely important ingredients to business growth. The Australian Achiever Awards are for businesses that practice sound customer service skills. These Awards recognise customer satisfaction levels of 80%+, giving those businesses which achieve this level, a distinctive edge over competitors - and their customers a credible and powerful reason to do business with them. .
The best way to grow your business is for customers to recommend you to their family, friends and colleagues. An Australian Achiever award gives a business the opportunity to make the most of happy customer endorsements
This 'picture' tells those 1000 stories
Overview
We run these awards for a separate business category every week for every State and Territory in Australia
Our measurement is based solely on customer service issues.
We award a Highly Recommended status to all businesses that achieve an 80% plus score. The business receives a benchmark feedback score on their separate results in regard to Timeliness, Attitude, Client Needs, Communication, Value, Care, Overall Perception, Strengths/Weaknesses and Referral.
A primary benefit for these businesses is the promotional opportunity the award provides. A huge number of our achievers have experienced good growth from prominently displaying their Australian Achiever logo.
The Awards are open to any business in Australia - Metro & Regional. Any business can enter at any time. Results are given within 3 weeks.
Entry costs $270.00 first time. - reduced to $225.00 (Conditional) for re-entry the following year/s.
Normally we telephone interview 3-4 customers and one trade supplier (as an 'internal customer'). Sometimes a business may request us to talk to more (up to 10 customers at no additional cost), but usually this is not necessary. Our history of interviewing different customers, for those who have entered every year over the last 8 years, shows remarkable consistency of results.
We can provide a customer service benchmark for very little effort on your part.
We give you a way to evaluate your service levels and stand out from the competition . Australian Achiever Award recognition gives you a competitive advantage. It helps your business growth through:
- an extremely cost-effective marketing tool which highlights your difference over competition. - a highly credible customer referral tool. - a morale boost to your staff. - acting as your own customer research survey ; a resource to help you measure, review and act on your service levels. - the opportunity to promote and publicly demonstrate consistently high service levels over a period of years.
Kerry Henderson - HVC Movement Engineers, NSW says... Brilliant marketing tool. Having achieved Highly Recommended status and having access to the gold sticker has been the deciding factor for two major contracts Wow. Highly Recommended 2001, 2002, 2003, 2004, 2005
This Award will reward your great service. Many businesses benefit from entering every year for feedback on their service levels and to secure consistent endorsement for their dependability. A large number of businesses have made this an integral part of their annual business plan. It is an independent customer appraisal across seven customer service criteria to use as a measurement for fine-tuning service levels.
Achievers with over 80% customer satisfaction levels are recognised with an Australian Achiever Award. This allows every achieving business to benefit equally from the massive promotion that surrounds the Australian Achiever Award symbol.
The logo is being used by thousands of quality businesses, building their credibility through cumulative awareness of excellence in customer service .
They all have the free opportunity to promote their great service using the Australian Achiever logo on any business related item. You will find many businesses use this to promote their distinct difference in the Yellow Pages and on websites, advertising, doorways, vehicles, business cards, quote forms, etc.
We provide a tastefully designed Certificate to prove your achievement
And a stylish trophy to the Winner (Highest score achieved) of each category that meets a quota of 3+
All Achievers receive a Media Release to publicise their win to customers, local newspapers, industry magazines and all other influential contacts.
Vince Mennilli - Always Classic Cars, Melbourne says... The Award helps us to break the ice. Potential customers see it as soon as they walk in the door, helping them relax and giving them confidence because they see they are dealing with someone who actually cares about them. We enter every year to gauge our progression and ensure we consistently provide the best service. Highly Recommended 2000, 2001, Winner 2002, 2003, Highly Recommended 2004, 2005
Looking for a great restaurant near you in Sydney or Melbourne? . We have 104 Melbourne restaurants and 52 Sydney restaurants listed on this website.
These are all restaurants that have proved they treat customers with superb service.
When you are next looking for a great restaurant near you, check out our Business Directory and search under the Restaurant category for your State.
Why we are different from other Awards The Awards are conducted individually for a different category of business services and supplies every week - 52 different descriptions of business types. (If your business doesn't fit into one of these categories, you are able to enter the overall Australian Services & Supplies section.)
Entry is very simple. It will take you only a few minutes of your time.
The Awards provide an equal opportunity for all businesses, regardless of size. It focuses on service standards, rated by your own customers/clients in a strictly confidential process. These are: Overall Perception Timeliness Communication Understanding of customer needs Friendliness, Politeness Care and Attention Presentation / Cleanliness Value Strengths Areas needing improvement / suggestions for expansion Referral Ethics
Our method of phoning your customers and asking them to rate your business across these customer service standards maintains arms length objectivity.
This is the only quantifiable system of measuring customer service levels in small to medium sized businesses.
Our questionnaire normally takes only two minutes to complete and therefore does not encroach on your customers' valuable time too much.
Over 3800 individual small to medium size businesses have entered this Award over the last eight years with a great many entering every year or every second year because of the ongoing benefits it provides.
Here are some of the ways we are different: We are independent of any affiliation with Business Associations or any other Corporate body. This Award is not restricted to a single industry and, as a result, imparts a far greater cumulative awareness and 'branding' affect. We have - No team of judges who can bring subjectivety to the results No written submission that takes undue pressure on your time No mystery shopper catching you unaware No voting system open to manipulation No obligatory Awards Dinner enticing extra money. Our Annual Dinner is not mandatory
We are a low cost, arms length, customer friendly organisation
Sevi Kokten Studio E Hair By Ekrem, Sydney says... The recognition we have received from this award has been amazing. Our business sales and potential s have boomed as a result, and it has given us more encouragement to strive further in providing excellent customer services. Our clientele feel privileged knowing that they are getting the utmost best and professional care from an award winning salon. Thank you for this opportunity as it has helped our small business expand and stand out from the rest. Highly Recommended 2001, Highly Recommended 2002, Highly Recommended 2003
Take a step towards showcasing your customer service Customer referral is one of the most important issues you should address. Are you a small or medium size business that gives great service and wants to capatalise on your customer focus? By entering these Awards and achieving an 80+% result, you will make the most of a unique marketing opportunity.
Businesses that are passionate about doing the best for their customers are now able to showcase this commitment and gain the extra benefit it presents.
